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Management Of Information Systems In Hospitality And Tourism Question Paper

Management Of Information Systems In Hospitality And Tourism

Course:Master Of Science In Hospitality And Tourism Management

Institution: Kenyatta University question papers

Exam Year:2008

KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2007/2008
INSTITUTE OF OPEN LEARNING
SECOND SEMESTER EXAMINATION FOR THE DEGREE OF
MASTER OF SCIENCE IN HOSPITALITY AND TOURISM MANAGEMENT
HIM 505: MANAGEMENT OF INFORMATION SYSTEMS IN HOSPITALITY AND TOURISM
DATE: Thursday 10th July 2008 TIME: 9.00am – 12.00pm
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INSTRUCTIONS: Answer any THREE (3) questions. Each question carries 20
marks.

Q1.Using examples to illustrate your answer, explain how information technology
can support a company’s business process and decision making, and give it a
competitive advantage. [20 marks]

Q2.Explain how businesses in the Hospitality and Tourism Industry can use internet,
internets and extranets to support their e-commerce activities. [20 marks]

Q3.Analyse FIVE (5) management challenges in developing Information Technology
solutions to solve business problems and meet new business opportunities.
[20 marks]

Q4. Information technology can not really give a company a strategic advantage,
because most competitive advantages don’t last more than a few years and soon
become strategic necessities that just raise the stakes of the game. Discuss.
[20 marks]

Q5.Analyze:
(a) The FIVE (5) steps in systems development cycle. [10 marks]
(b) Five (5) types of Information Systems. [10 marks]