Business Communication 1 Question Paper

Business Communication 1

Course:Certificate In Business And Office Management

Institution: Inoorero University question papers

Exam Year:2010

SECTION ONE:COMPULSORY

QUESTION ONE(30 Marks)
1(a)With the aid of a well labelled diagram discuss the Communications Cycle. (10 Marks)

(b)You have been recently employed as a communication consultant at Gina Din communications company,your first assignment is to come up with a report on how to improve communication at the company.Discuss FIVE recommendations that you will include in your report.(10 Marks)

(c)In relation to question 1(b)above,discuss Benefits of effective communication in a communications company (10 Marks)

SECTION B:ANSWER ANY TWO QUESTIONS

QUESTION TWO(20 Marks)
2(a)List and briefly discuss the advantages of email as a means of communication.(8 Marks)

(b)What factors would make you consider face-to-face meetings vis-a-vis telephone communication. (8 Marks)

(c)List the Advantages of grapevine as means of communication in organizations. (4 Marks)

QUESTION THREE(20 Marks)
3(a)Safaricom Limited developed a teleconferencing facility,Discuss the factors to consider before coming up with teleconferencing meeting at Safaricom (10 Marks)

(b)As a Human Resource Advisor of the company you work for,discuss the factors to consider before handling an interview for shortlisted candidates for a managerial position.
(10 Marks)

QUESTION FOUR(20 Marks)
4(a)Distinguish between down-ward and up-ward communication. (14 Marks)

(b)Discuss the advantages of paralinguistics in communication. (6 Marks)

QUESTION FIVE(20 Marks)
5(a)List the factors to consider before coming up with a presentation(4 Marks)

(b)As a communication specialist discuss the Challenges of cross-cultural communication in an international university (8 Marks)

(c)Why would you prefer a phone call conversation rather than writing a letter (8 Marks)

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