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Dom 102: Principles Of Operations Management Question Paper

Dom 102: Principles Of Operations Management

Course:Bachelor Of Commerce

Institution: University Of Nairobi question papers

Exam Year:2011

INSTRUCTIONS:
1. Answer Question ONE and any other THREE questions.
2. Examiner will reward creativity, clarity and use of relevant examples.
3. All questions carry equal marks.
4. Time allowed is 2 hours

QUESTION ONE
(a) Discuss the capacity planning issues for Kenya Airways. (10 marks)

(b) Write brief notes on the competitive priorities of the airline. (5 marks)

(c) Comment on operations careers. (5 marks)

(d) Using ABC analysis inventory model, comment on inventory management at Kenya Airways. (5 marks)

QUESTION TWO
(a) Match some of the principles of operations management proposed by Schonberger to any THREE competitive priorities you know. (10 marks)

(b) Explain the connection between capacity and one of the priorities you have identified in (a) above. (5 marks)

(c) Explain how you can make use of manpower to increase the capacity of a supermarket. (5 marks)

QUESTION THREE
(a) Identify and justify the process flows used in the following businesses:
i) Photocopying bureau. (5 marks)
ii) Restaurant. (5 marks)
iii) Hospital theatre room. (5 marks)

(b) Explain the relationship between process flow and facilities layout. (5 marks)

(c) Briefly explain the term 'Blocking' as used in process analysis. (5 marks)

QUESTION FOUR
(a) The School of Business, UoN wants to measure the effectiveness of the semester and annual schedules prepared to run the school.
Btiefly discuss the performance measures the School can use. (10 marks)

(b) One principle of scheduling is to reschedule every day. Explain why this is necessary. (5 marks)

(c) One priority rule in Job Sequencing is 'first-come first-served'. Explain the circumstances in which this may not be a top priority. (5 marks)

(d) Define the term Operations Scheduling. (5 marks)

QUESTION FIVE
(a) Critically comment on the Office Layout used by School of Business at Lower Kabete Campus. (10 marks)

(b) How does layout contribute to the competitive priority of delivery speed for an organization? (5 marks)

(c) Discuss any FIVE issues considered in Strategic Layout Planning. (10 marks)

Dom 102: Principles Of Operations Management Question Paper

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