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Cam 102: Human Resource Management Question Paper

Cam 102: Human Resource Management 

Course:Bachelor Of Commerce

Institution: Kca University question papers

Exam Year:2009



1
UNIVERSITY EXAMINATIONS: 2009/2010
FIRST YEAR STAGE 3 EXAMINATION FOR THE DEGREE OF
BACHELOR OF COMMERCE
CAM 102: HUMAN RESOURCE MANAGEMENT (SUNDAY)
DATE: DECEMBER 2009 TIME: 2 HOURS
INSTRUCTIONS: Answer Question ONE and Any other TWO Questions
QUESTION ONE
(a) Distinguish between human resource management and personnel
management. (10 Marks)
(b) State and explain briefly any Five functional areas of human resource
management. (10 Marks)
(c) Critically summarise what you understand by ‘Hard’ and ‘Soft’ versions of
human resource management. (10 Marks)
QUESTION TWO
(a) Describe the factors that affect the compensation policy in an organisation. (7 Marks)
(b) Highlight ten strategies available to the management in dealing with poor performance in the
organization. (10 Marks)
(c) ‘For training purposes employees are categorized into three groups’, list and explain each of
them. (3 Marks)
2
QUESTION THREE
(a) ABC (K) Ltd management has of late noted cases of poor morale among employees virtually
in all departments. As a HR expert advise the management on the various strategies of
motivating the staff. (10 Marks)
(b) List and explain four types of interviews. (8 Marks)
(c) Distinguish between intrinsic and extrinsic motivation. (2 Marks)
QUESTION FOUR
(a) ‘Excessive stress causes illness and sometimes it may result to inability to cope with
demands of the job, reduces employee’s effectiveness and hence performance’, explain what
the organization needs to do to manage stress among employees. (16 Marks)
(b) What are the advantages of internal sources of recruitment. (4 Marks)
(Total 20 Marks)
QUESTION FIVE
According to Occupational Health and Safety Bill 2007, it is the responsibility of both employer and
employee to ensure safety and hygiene conditions in the workplace. Outline how occupational health
and safety problems can be eliminated in an organization. (20 Marks)






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