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Bba 616: Total Quality Management Question Paper

Bba 616: Total Quality Management

Course:Master Of Business Administration

Institution: Kenyatta University question papers

Exam Year:2010

DATE:
Thursday 23rd September 2010
TIME: 2.00p.m - 5.00p.m

INSTRUCTIONS:
-
Attempt any four questions
-
All questions carry equal marks.

Q1.
Explain the differences between T.Q. M and traditional management and bring

out the major characteristics of each stage in the evolution of Quality

Management.

[25marks]

Q2.
Discuss the Juran Trilogy and it major contributions to quality planning.

[25marks]

Q3.
a)
Discuss the contributions of Edward Deming to quality management.

[15marks]

b)
Explain the benefits of quality management to firms in the service

industry in Kenya.

[10marks]

Q4.
Write brief notes on each of the following

i)
The dimensions of quality.

[15marks]

ii)
Benchmarking and its benefits.

[10marks]

Q5.
a)
Explain the principle of Kaizen and its benefits to customer oriented

organizations.

[15marks]

b)
Discuss the benefits of ISO 9000 certification.

[10marks]
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