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Bhtm 200 :Tour Question Paper

Bhtm 200 :Tour

Course: Tour & Travel Operations

Institution: Kenya Methodist University question papers

Exam Year:2013

KENYA METHODIST UNIVERSITY

END OF 1ST TRIMESTER 2013 (DAY) EXAMINATION
FACULTY : EDUCATION AND SOCIAL SCIENCES
DEPARTMENT : EDUCATION
UNIT CODE : BHTM 200
UNIT TITLE : TOUR & TRAVEL OPERATIONS MANAGEMENT
TIME : 2 HOURS

Instructions: Answer any FOUR Questions.

Question One

Discuss the role of travel agents.

(10 Marks)

Describe various sources of travel agency revenue.

(5 Marks)

Question Two
Identify and explain factors outside the tour operators control which have impact on their business. (15 Marks)

Question Three

"Airline as a form of transport is a very lucrative business for hotel". Discuss.

(10 Marks)

Explain factors promoting increased demand for travel.

(5 Marks)

Question Four

Describe the major components of a pre-packaged tour.

(6 Marks)

Describe THREE major setbacks facing tour operators.

(6 Marks)

State THREE importance of tour guiding.

(3 Marks)

Question Five

Explain FIVE reasons why tourist safety and security is important.

(10 Marks)

State the criteria used in selecting channel members.

(5 Marks)

Question Six

With the help of a well labeled diagram show the relationship of various agencies with travel agents.

(10 Marks)

Discuss the principals in tour operations.

(5 Marks)

Question Seven

Explain the term reservation.

(2 Marks)

State various modes of reservation.

(5 Marks)

Describe various characteristics of a good tour guide.

(8 Marks)

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