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Buss 200:Office Practice Management Question Paper

Buss 200:Office Practice Management

Course:Business Administration

Institution: Kenya Methodist University question papers

Exam Year:2013

KENYA METHODIST UNIVERSITY

END OF 2''ND ''TRIMESTER 2013 (FT) EXAMINATION
FACULTY : EDUCATION AND SOCIAL SCIENCES
DEPARTMENT : EDUCATION
UNIT CODE : BUSS 200
UNIT TITLE : OFFICE PRACTICE MANAGEMENT
TIME : 2 HOURS

Instructions:

Answer any three questions

Question One

There are several definitions of an office, give three citing examples.
A receptionist is a very important person in any organization. What are her/his roles?
Briefly describe qualities of a good filing system.

Question Two

Describe the communication process.

(10 marks)

Identify five types of barriers to communication.

(10 marks)

Question Three

Mail refers to any written correspondence coming in and out of an organization. In relation to this, identify six such correspondences.

(10 marks)

Explain briefly the factors one should consider while choosing filling equipment.

(10 marks)

Question Four

Describe briefly the six management functions.

(12 marks)

Discuss the four basic functions of an office.

(8 marks)

Question Five

Write short notes on

Organizational chart
Office layout
Office equipment
Postal services (inland and overseas)

Safety and security.

(20 marks)

Buss 200:Office Practice Management Question Paper

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