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Hsmu 392:Total Quality Management Question Paper

Hsmu 392:Total Quality Management

Course:Public Health

Institution: Kenya Methodist University question papers

Exam Year:2013

KENYA METHODIST UNIVERSITY

END OF 3''RD ''TRIMESTER 2013 (PT) EXAMINATION
SCHOOL : MEDICINE & HEALTH SCIENCES
DEPARTMENT : HEATH SYSTEMS MANAGEMENT
UNIT CODE : HSMU 392
UNIT TITLE : TOTAL QUALITY MANAGEMENT
TIME : 2 HOURS

INSTRUCTIONS : Answer ALL Questions in Section A and ONLY TWO in Section B

SECTION A (40marks)

Question One

Quality Assurance comprises of THREE core activities each with a range of sub activities, which should be implemented in a coordinated fashion in order to achieve program objectives:-

Define quality assurance

(2marks)

Name the THREE core Quality Assurance activities and mention TWO sub activities that can be conducted.

(8marks)

Question Two

Briefly discuss how poor processes within the Health system affects the
dimensions of quality. (10marks)

Question Three
Quality Management is interlinked with Health Information system, briefly discuss tools you would use to collect data to help in planning, implementation and monitoring of quality management activities elaborate with specific examples of data source that would be used. (10marks)

Question Four
Widely overlooked pillar in the WHO Health System Framework is the medical products, vaccines and technologies. As an effective quality manager with different view of this pillar describe how the supplier selection criteria is done in order to improve service delivery. (10marks)

SECTION B

Question Five

Mariam had been admitted at the Umoja Hospital for a major reconstructive surgery following an accident she had.Few months after the surgery she discovered reconstruction had not corrected abnormalities on her face.

Identify the specific cost of quality reflected on the scenario above.

(2marks)

Identify and briefly explain quality dimensions

expressed in the case

study while discussing the course of action that the hospital
management would take. (20marks)

Discuss any THREE core activities of Quality Assurance that could be undertaken to improve service delivery at the hospital.

(8marks)

Question Six
You have deployed to work at a newly established county hospital as a Quality Manager. The county Government has requested you to make a presentation entitled "Institutionalization of Total Quality Management" at county hospital- A Road map to all county representatives". Give an indication of key elements necessary for Total Quality Management you would inco-orperate in your presentation. (30marks)

Question Seven

Distinguish between licensure, accreditation and certification. (15marks)
Give clear examples of how each can be applied in the health sector.

(6marks)

State reasons why stakeholders in the health sector would engage in external quality evaluation like licensure, accreditation and certification.

(9marks)

Hsmu 392:Total Quality Management Question Paper

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