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Bhtm 100:Introduction To Hospitality Question Paper

Bhtm 100:Introduction To Hospitality

Course:Hospitality & Tourism

Institution: Kenya Methodist University question papers

Exam Year:2013

KENYA METHODIST UNIVERSITY

END OF 1ST TRIMESTER 2013 (DAY) EXAMINATION
FACULTY : EDUCATION AND SOCIAL SCIENCES
DEPARTMENT : EDUCATION
UNIT CODE : BHTM 100
UNIT TITLE : INTRODUCTION TO HOSPITALITY & TOURISM

MANAGEMENT
TIME : 2 HOURS

Instructions: Answer any FOUR Questions in the Answer Booklet provided.

Question One

Explain the link between the hospitality and tourism industry.

(5 Marks)

Giving practical examples in each case discuss the AA (Automobile Association) classification of hotels.

(10 Marks)

Question Two

Explain the meaning of a ’Hotel Guest’.

(3 Marks)

The Hospitality Industry has been described as "alive", "fast growing" and "global" industry. Explain SIX factors that have influenced its growth in Kenya.

(12 Marks)

Question Three

As a tour operator identify key attractions that could motivate your potential clients to visit the following destinations in Kenya.

The maasai Mara

(5 Marks)

Malindi Coastal Town

(5 Marks)

Nakuru

(5 Marks)

Question Four

You have been hired as a manager in a manager in one of the popular five star hotels located at the outskirts of Nairobi. Discuss FIVE ways you can exploit the available pre-existing natural sites to attract more tourist.

(10Marks)

Identify FIVE major challenges facing the tourism industry in Kenya.

(5 Marks)

Question Five
Identify FIVE key departments in a hotel establishment and explain the role of each in providing satisfactory services to customers. (15 Marks)

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