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Bhtm 206:Management And Leadership Principles Question Paper

Bhtm 206:Management And Leadership Principles

Course:Hospitality & Tourism

Institution: Kenya Methodist University question papers

Exam Year:2013

KENYA METHODIST UNIVERSITY

END OF 3''RD ''TRIMESTER 2013 (PT) EXAMINATION
FACULTY : EDUCATION AND SOCIAL SCIENCES
DEPARTMENT : EDUCATION
UNIT CODE : BHTM 206
UNIT TITLE : MANAGEMENT AND LEADERSHIP PRINCIPLES
TIME : 2 HOURS

Instructions:

Answer any three questions.

Question One

Discuss any five attributes of a good leader.

(15 marks)

Distinguish between a leader and a manager.

(5 marks)

Question Two

Discuss the following theories of management.

Bureaucratic management theory

Administrative management theory.

(20 marks)

Question Three
Discuss any three leadership styles that an hotel manager should apply in his/her duties. (20 marks)

Question Four
Discuss the requirements of an effective control system in an organization. (20 marks)

Question Five
You have been appointed the personnel manager in a reputable hospitality firm. Discuss any seven factors you would consider in a drafting the personnel policy. (20 marks)

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