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Bhtm 220:Housekeeping Management Question Paper

Bhtm 220:Housekeeping Management 

Course:Hospitality & Tourism

Institution: Kenya Methodist University question papers

Exam Year:2013



KENYA METHODIST UNIVERSITY

END OF 2''ND ''TRIMESTER 2013 (FT) EXAMINATION
FACULTY : EDUCATION AND SOCIAL SCIENCES
DEPARTMENT : EDUCATION
UNIT CODE : BHTM 220
UNIT TITLE : HOUSEKEEPING OPERATIONS MANAGEMENT
TIME : 2 HOURS




Instructions:

Answer any three questions

Question One

List the department that makes the accommodation division.

(3 marks)

Explain the significance of rooms to the guest.

(12 marks)

State any five types of rooms.

(5 marks)

Question Two

Highlight five factors to bear in mind when planning housekeeping facility.

(5 marks)

Explain five objectives of facility planner.

(10 marks)

State five roles of an executive housekeeper.

(5 marks)

Question Three

Explain five ways of obtaining information in job analysis.

(10 marks)

How would you source for staff in housekeeping department?

(10 marks)

Question Four

Explain five reasons for training housekeeping staff.

(10 marks)

Enumerate rules that must be observed by floor attendant.

(5 marks)

List at least five items found in a maid cart.

(5 marks)

Question Five

Describe the procedure of making a bed.

(10 marks)

Describe the procedure of cleaning guest bathroom.

(10 marks)




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