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Bhtm 308:Accommodation Management Question Paper

Bhtm 308:Accommodation Management

Course:Hospitality & Tourism

Institution: Kenya Methodist University question papers

Exam Year:2013

KENYA METHODIST UNIVERSITY

END OF 2''ND ''TRIMESTER 2013 (FT) EXAMINATION
FACULTY : EDUCATION AND SOCIAL SCIENCES
DEPARTMENT : EDUCATION
UNIT CODE : BHTM 308
UNIT TITLE : ACCOMMODATION MANAGEMENT
TIME : 2 HOURS

Instructions:

Answer any three questions

Question One

What is a room status report?

(2 marks)

Name the departments that make up the room division departments.

State any five functions of housekeeping department.

(5marks (3 marks)

Explain five challenges of room division department.

(10 marks)

Question Two
Describe the steps you would take to establish guest service program in room division. (20 marks)

Question Three

Define no-shows.

(1 mark)

Explain how yield management controls forecast information.

(9 marks)

Explain five benefits of yield management.

(10 marks)

Question Four

Explain how technology aids in reservation and in and in yield management.

(10 marks)

Enumerate challenges faced when staffing housekeeping unit.

(10 marks)

Question Five

Discuss how you would motivate staff in room division.

(10 marks)

Explain five tools that are used in evaluating front office operations.

(10 marks)

Bhtm 308:Accommodation Management Question Paper

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