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Hskp 010:Housekeeping Question Paper

Hskp 010:Housekeeping

Course:Hospitality & Tourism

Institution: Kenya Methodist University question papers

Exam Year:2013

KENYA METHODIST UNIVERSITY

END OF 2''ND ''TRIMESTER 2013 (FT) EXAMINATION
FACULTY : EDUCATION AND SOCIAL SCIENCES
DEPARTMENT : EDUCATION
UNIT CODE : HSKP 010
UNIT TITLE : HOUSEKEEPING
TIME : 2 HOURS

Instructions:

Answer any three questions.

Question One

Define housekeeping.

(3 marks)

What are the responsibilities of housekeeping?

(12 marks)

Question Two

Explain the cleaning procedure of the following surfaces:

Wooden floor

(5 marks)

Marble floor

(5 marks)

Ceramic tiles.

(5 marks)

Question Three

Explain the bed making procedure.

(5 marks)

Identify five types of linen and briefly describe their importance in Housekeeping.

(10 marks)

Question Four

Discuss housekeeping reports and records.

(5 marks)

What are the common accidents in housekeeping?

(5 marks)

How can you eliminate the accidents in housekeeping?

(5 marks)

Question Five

List 10 cleaning equipment used in housekeeping.

(10 marks)

Describe the correct procedure when cleaning a corridor with heavy traffic.

(5 marks)

Question Six
How would you handle lost and found guest property in the hotel? (15 marks)

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