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Comm 111:Communication Skills Question Paper

Comm 111:Communication Skills

Course:Education

Institution: Kenya Methodist University question papers

Exam Year:2012

KENYA METHODIST UNIVERSITY

END OF 2''ND ''TRIMESTER 2012 (DAY) EXAMINATIONS
FACULTY : EDUCATION AND SOCIAL SCIENCES
DEPARTMENT : COMMUNICATION & JOURNALISM
UNIT CODE : COMM 111
UNIT TITLE : COMMUNICATION SKILLS
TIME : 2 HOURS

Instructions:

Question One (Compulsory)

Communication within an organization is classified as formal and informal methods of communication. Discuss FIVE formal methods of communication in organizations.

(10 Marks)

Principles of communication are the rules that must be taken into account in all forms of communication. Explain the following principles of effective communication:

Clarity
Completeness
Correctness
Courtesy

(c)Describe with examples the following barriers of communication:

Physical barriers
Psychological barriers
Semantic barriers
Differing backgrounds of participants

Question Two

Listening is a necessary skill in the communication process. Explain the SIX stages or components of the listening process.

(12 Marks)

Discuss the following categories of non-verbal communication.

(8 Marks)

Paralanguage communication
Body language
Touch communication
Space communication

Question Three

Reading is the process of interpreting, analyzing and understanding the written messages. Discuss FIVE common poor reading habits that hinder effective reading.

(10 Marks)

Note taking is an integral part of reading and listening activities. Explain FIVE techniques for note taking.

(10 Marks)

Question Four

Shortlisting is a process of selecting applicants for interview. Explain FIVE factors that are considered by employers as the basis of shortlisting applicants for interview.

(4 Marks)

Memos and emails are used for a variety of purposes. Describe FIVE of these purposes.

(10 Marks)

Question Five

The method of speech presentation is largely determined by the occasion, objective and the audience. Explain the following methods of delivery of speech;

(8 Marks)

Reading from a manuscript
Memorized speech
Impromptu speech
Extemporaneous speech

You have just completed your secondary education. You wish to train as a computer technician. Write a letter to Gladwell Business College enquiring about the course.

(12 Marks)

Comm 111:Communication Skills Question Paper

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