Get premium membership and access revision papers, questions with answers as well as video lessons.

Comm 111:Communication Skills Question Paper

Comm 111:Communication Skills

Course:Business Administration

Institution: Kenya Methodist University question papers

Exam Year:2009

KENYA METHODIST UNIVERTISY

END OF FIRST TRIMESTER 2009 EXAMINATIONS

FACULTY : BUSINESS AND MANAGEMENT STUDIES
DEPARTMENT : BUSINESS ADMINISTRATION
COURSE CODE : COMM 111
COURSE TITLE : COMMUNICATION SKILLS
TIME : 2 HOURS

INSTRUCTIONS
• Answer any THREE Questions

Question 1
a) Define the term communication as applied in communication skills (6 marks)
b) Outline the factors which affect effective communication (10 marks)
c) Explain what you understand by
(i) Communication is a process (4 marks)
(ii) Communication is irreversible (3 marks)

Question 2
a) Identify and explain five reasons why effective communication is important in any
business organization (10 marks)
b) Explain the advantages and disadvantage of grapevine communication (7 marks)
c) Discuss factors associated with good listening skills. (6 marks)

Question 3
a) Differentiate between reading and studying giving examples (8 marks)
b) What you understand by:-
i) Extensive reading (3 marks)
ii) Intensive reading (3 marks)
iii) Light reading (3 marks)
c) Discuss the main objectives of reading (6 marks)

Question 4
a) Discuss the major roles and functions of a library with reference to a University
Library (8 marks)
b) What is a catalogue?
i) Why is it necessary in Library (4 marks)
ii) List and explain the uses of three forms of a catalogue (5 marks)
c) Explain the uses of Bibliography and reference lists as used in writing an essay marks (6 marks)

Comm 111:Communication Skills Question Paper

More Question Papers

Popular Exams