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Dhrm 023:Organizational Behaviour And Leadership Question Paper

Dhrm 023:Organizational Behaviour And Leadership

Course:Diploma In Business Administration

Institution: Kenya Methodist University question papers

Exam Year:2011

KENYA METHODIST UNIVERSITY

END OF 3''RD ''TRIMESTER 2011 EXAMINATIONS
SCHOOL : BUSINESS AND ECONOMICS
DEPARTMENT : BUSINESS ADMINISTRATION
UNIT TITLE : ORGANIZATIONAL BEHAVIOUR AND LEADERSHIP
UNIT CODE : DHRM 023
TIME : 2 HOURS

Instructions:

Answer question ONE (Compulsory) and any other TWO questions.

Question one

Briefly explain the meaning of the term "Organizational Behavior"

(3mks)

Briefly outline four goals of organizational behavior.

(8mks)

Briefly explain why managers ought to study organizational behavior. (6mks)

Define the term ’learning’ as used in organizational behavior.

(3mks)

Describe the four processes of successful social learning theory.

(10mks)

Question Two.

Define the term "employee motivation"

(4mks)

What are the manager’s proposition for theory X and theory Y in employee motivation and work performance?

(16mks)

Question Three.

What are the main causes of resistance to organizational change? How can an organization overcome resistance to change?

(20mks)

Question Four

Briefly explain the meaning of the term "Team Work"

(2mks)

Discuss factors influencing the effectiveness of team work.

(10mk)

What should managers do to ensure that political behavior is not tolerated in the organization? Discuss

(8mks)

Question Five.

Briefly discuss the potential causes and consequences of workplace stress

(10mks)

Outline the organizations approach to stress management.

(10mks)

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