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Dhrm 023/032:Organizational Behaviour And Leadership Question Paper

Dhrm 023/032:Organizational Behaviour And Leadership

Course:Diploma In Business Administration

Institution: Kenya Methodist University question papers

Exam Year:2011

SCHOOL : SCHOOL OF BUSINESS AND ECONOMICS

DEPARTMENT : BUSINESS ADMINISTRATION

TIME : 2 HOURS

INSTRUCTIONS Answer Question ONE and any Other TWO Questions

Question 1

a) It’s the duty of a HR manager to maintain high morale among employees in an organization. Explain TEN indicators of low morale among employees. (10marks)

b) Highlight ways in which managers build norms among members of formal group. (10marks)

Question 2

a) Outline the benefits of informal groups to organization. (10marks)

b) Explain five ways in which effective leadership facilitates the realization of organizational goals. (10marks)

Question 3

a) A newly incorporated enterprise intends to establish its organization structure. Describe five principles that the management should observe when undertaking this task. (10marks)

b) Explain the measures that management may take to ensure flexibility in a matrix organization structures. (10marks)

Question 4

a) Explain five factors that may cause stress in a work place. (10marks)

b) Outline the reasons that should make workers resist change intended to benefit an organization. (10marks)

Question 5

a) Explain five ways in which an organization may benefit from successful conflict resolution among its employees. (10marks)

b) Its common for inter group competition to develop in an organization. Highlight the favourable effects that such inter-group-competition would have on individual groups involved. (10marks)

Dhrm 023/032:Organizational Behaviour And Leadership Question Paper

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