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Buss 034:Business Consultancy Question Paper

Buss 034:Business Consultancy

Course:Diploma In Business Administration

Institution: Kenya Methodist University question papers

Exam Year:2013

KENYA METHODIST UNIVERSITY

END OF 2''ND ''TRIMESTER 2013 (DAY) EXAMINATION
SCHOOL : BUSINESS AND ECONOMICS
DEPARTMENT : BUSINESS ADMINISTRATION
UNIT CODE : BUSS 034
UNIT TITLE : BUSINESS CONSULTANCY

TIME: 2 HOURS

INSTRUCTIONS

Answer question one and any other two questions

Question One

Business consultants are used in various ways by their clients

a. Discuss ways that indicate how business consultants are used.

(5 marks)
b. How do you maintain a healthy relationship with your client until the end of the consulting engagement process? (5 Marks)

(ii) Briefly explain the difference between the following

general and specialized consultants

(5 Marks)

internal and external consultants

(5 marks)

Define management consultancy and give its basic characteristics

(10 marks)

Question Two
Small businesses rarely use the services of consultants. Discuss five challenges that hinder the use of consultants in this very important section of the economy (20 marks)

Question Three

Imagine that you are a consultant and a potential client has just requested you to draft a letter of agreement to serve as the basis engagement in a consulting assignment. What items will you be sure to include in this document?

(10 marks)

In the cause of their service, consultants face many ethical dilemmas, discuss

(10 Marks)

Question Four

Explain the importance of the following tools in a consultancy process

Condition and terms of reference

(5 Marks)

Proposal

(5 marks)

True engagement letter/contract

(5 marks)

Negotiation team

(5 Marks)

Question Five

Consulting is a process. Discuss

(10 marks)

Describe five factors that influence a successful client – consultant relationship

(5 marks)

Discuss factors that inhibit the development of consultancy

(5 marks)

Buss 034:Business Consultancy Question Paper

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