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Buss 025:Business Communication Question Paper

Buss 025:Business Communication

Course:Diploma In Public Relations & Business Administration

Institution: Kenya Methodist University question papers

Exam Year:2012

KENYA METHODIST UNIVERSITY

END OF 1''st ''TRIMESTER 2012 EXAMINATIONS
SCHOOL : BUSINESS AND ECONOMICS
DEPARTMENT : BUSINESS ADMINISTRATION
UNIT CODE : BUSS 025
UNIT TITLE : BUSINESS COMMUNICATION

TIME: 2 HOURS

INSTRUCTIONS

Answer question one and any other two questions.

Question One

Define the following terms:

Podcast.

(2 marks)

Small group.

(2 marks)

Communication.

(2 Marks)

State and explain briefly three types of meetings.

(6 Marks)

Explain four types of business presentations.

(8 marks)

Discuss the barriers of effective listening and how one can overcome them.

(10 marks)

Question Two

Explain the process of making an effective award presentation.

(10 Marks)

Explain the principles and practices of interviewing.

(10 Marks)

Question Three

Discuss the process of communication. Make sure you highlight the elements of communication process.

(12 marks)

Explain four types of communication.

(8 Marks)

Question Four

Explain the process of developing and organizing a presentation.

(12 Marks)

Explain at least four characteristics of a work group.

(8 Marks)

Question Five

When faced with a conflict, you have several choices on how to respond. Each of the approaches can yield different results for your organization. Using an example discuss the styles used to respond to a conflict.

(10 Marks)

Discuss at least five types of visual aids and in what situation would you use each type.

(10 Marks)

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