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Buss 025:Business Communication Question Paper

Buss 025:Business Communication

Course:Diploma In Business Administration

Institution: Kenya Methodist University question papers

Exam Year:2013

KENYA METHODIST UNIVERSITY

END OF 3RDTRIMESTER 2013 (EVENING) EXAMINATION
SCHOOL : BUSINESS AND ECONOMICS
DEPARTMENT : BUSINESS ADMINISTRATION
UNIT CODE : BUSS 025
UNIT TITLE : BUSINESS COMMUNICATION

TIME: 2 HOURS

INSTRUCTIONS

Answer question one and any other two questions

Question One

In what way does understanding the components of the communication process help us to be more effective communicators?

(10 marks)

What is the difference between listening and hearing?

(2 marks)

Mwaniki is having problems listening in class. Advise her on how to overcome this problem.

(8 marks)

Briefly discuss two types of communication that you know

(10 marks)

Question Two

The ability to communicate effectively is important in relationships, education and work. Suggest some of the steps and tips to help you develop good communication skills.

(12 Marks)

Communicating in a meeting is an essential part of effective communication. What is the process of running an effective meeting?

(8 Marks)

Question Three

Identify and explain five non-verbal cues to consider when delivering a speech.

(10 Marks)

With relevant illustrations show how language can be used as a tool of communication.

(10 marks)

Question Four

Muthoni is about to enter into a business negotiation with a company. What are the do’s and don’ts of negotiations would you advise her on?

(10 marks)

Identify and explain the characteristics of a good presentation.

(10 marks)

Question Five

Highlight and explain the various ways of dealing with barriers to communication.

(10 marks)

Why should a speaker use visual aids in a speech?

(10 marks)

Buss 025:Business Communication Question Paper

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