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Mktg 432:Consumer Behavior Question Paper

Mktg 432:Consumer Behavior 

Course:Business Administration

Institution: Kenya Methodist University question papers

Exam Year:2010



CONSUMER BEHAVIOUR (MKTG 432) 3rd Trimester 2010

FACULTY : BUSINESS AND MANAGEMENT STUDIES

DEPARTMENT : BUSINESS ADMINISTRATION

TIME : 2 HOURS

INSTRUCTIONS Answer Question ONE and any Other TWO Questions


Question 1

a) Define the term ‘Consumer Behaviour’. How does the study of consumer behavior add value to the market in the Kenyan context. (10 Marks)

b) Explain the various theories brought about by behavioural scholars of consumer (5 Marks)

c) Explain how the various concepts of consumer behavior can be enhanced. (5 Marks)

d) Justify with relevant examples problems encountered by attitudinal change of consumers? (5 Marks)

e) Show the differences between consumer behavior and buyer behavior. (5 Marks)


Question 2

With the aid of a diagram, show how consumer behavior is affected by the (20 Marks)


Question 3

“Perception plays a huge role in consumer behaviour”. Discuss with the aid of a diagram (20 Marks)


Question 4

a) What is persuasion? State its impact on consumer behaviour (10 Marks)

b) What is propaganda? State its impact on consumer behaviour. (10Marks)


Question 5

Write brief notes on the following (20 Marks)

a) Personality

b) Prejudice

c) Predicament






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