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Coun 315/356: Stress Management And Conflict Resolution Question Paper

Coun 315/356: Stress Management And Conflict Resolution

Course:Counseling

Institution: Kenya Methodist University question papers

Exam Year:2012

KENYA METHODIST UNIVERSITY
END OF 3''RD ''TRIMESTER 2012 (DAY) EXAMINATIONS
FACULTY : EDUCATION AND SOCIAL SCIENCES
DEPARTMENT : COUNSELLING
UNIT CODE : COUN 315/356
UNIT TITLE : STRESS MANAGEMENT AND CONFLICT RESOLUTION
TIME : 2 HOURS

Instructions:
Answer any four questions
Each question carries 15 marks.
Question One
Distinguish between eustress and distress.
(3mks)
Explain how stress effects body functions. In your answer, provide examples of four diseases that might be stress related.
(12mks)
Question Two
Explain how social engineering and personality engineering may be used to minimize stress.
(6mks)
Discuss the three stages of general adaption syndrome identified by Han Selye (1936)
(9mks)
Question Three
Identify and describe three major psychosocial causes of stress in your environment.
(6mks)
Explain how conflicts develop. In your answer, give at least three (3) examples of conflict situations.
(9mks)
Question Four
Discuss five stages of the mediation process. (15mks)
Question Five
Explain each of the four (4) stages of negotiation.
(12mks)
What is the importance of follow up in the mediation process?
(3mks)

Coun 315/356: Stress Management And Conflict Resolution Question Paper

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