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Bmit 411: Managing People March 2009 Question Paper

Bmit 411: Managing People March 2009

Course:Bachelor Of Business Management And Information Technology

Institution: Kabarak University question papers

Exam Year:2009

KABARAK UNIVERSITY EXAMINATIONS
2008/2009 ACADEMIC YEAR
FOR THE DEGREE OF BACHELOR OF BUSINESS
MANAGEMENT & INFORMATION TECHNOLOGY
COURSE CODE: BMIT 411

INSTRUCTIONS:
a) Answer question ONE and any other FOUR questions.

QUESTION ONE
CASE STUDY (MR. MATHEW THE DIRECTOR)
Read the following case carefully and answer the questions that follow:
Mr. Mathew is the director (operation) of a large organization in Nakuru town. Every
year Mathew obtains services of graduates with academic background of science
engineering and mathematics to work in this department. Those executives are engaged
in systems work to monitor the operation of the organization.
Mr. Mathew had got Mr. Amin to move from technical department to his unit on transfer.
Amin had put in ten years service in the organization and satisfactorily picked up the
systems programming functions of Mr. Mathew’s department. After about a year, Mr.
Mathew secured the services of Mr. Ram transfer from corporate office who had
distinguished himself as a computer specialist. Both Amin and Ram teamed up well and
the activities of the department were at its best.
After sometime, Mr. Mathew’s problem surfaced principally because Amin came to
know the Ram’s emoluments were higher than his, although he had worked for almost a
decade and had demonstrated good professional ability. Ram had put in only four years
service in the organization and was also younger in age to Amin.
When Amin voiced his grievances he was told that the company had specific guidelines
for pay fixation. Although Amin and Ram were in the same salary scale, Ram’s
emoluments were higher, since he received special pay because of higher professional
qualifications. Mr. Mathew explained company policy to Amin but it did not satisfy him.
Amin was not pleased with the situation particularly because in spite of the recent annual
raise in his salary he was getting lesser amount and he would continue like this unless he
secured promotion.
Amin thought he was more experienced, able and had more knowledge about the
operations of the company. His discontent was exhibited in his performance and the
operations of the company suffered.
Carefully discuss the following issues:
i) What lesson can you learn from this case as a manager in charge of human
resources? (5mks)
ii) What role does law of equity play in this case? (5mks)
iii) Should company demand that individuals do not disclose their salaries and
if yes, do you think it can works out? (5mks)
iv) Comment on the salary/allowance policy (5mks)
v) As director (operation) how would you handle Amin (5mks)
vi) Do you think the Amin’s grievances were genuine? Give reason.
(5mks)

QUESTION TWO
You are the manager in charge of managing people in a young organization operating in a
highly competitive environment. How would you manage your people to ensure high
corporation and high employee productivity? (10mks)

QUESTION THREE
List and explain human resource management functions. (10mks)

QUESTION FOUR
Identify falient features of an organization and show why human resources is the most
complicated resource in the organization. (10mks)

QUESTION FIVE
Discuss collective bargaining as the best way to maintain industrial peace in Kenyan
organizations (10mks)

QUESTION SIX
Discuss perception and show its role in determining employees behaviour. (10mks)

QUESTION SEVEN
Explain recruitment and highlight various sources of recruitment and point out merits and
demerits associated with each (10mks)

QUESTION EIGHT
Planning is a pertinent activity in the Human Resource management process. Discuss it
highlighting its key features. (10mks)

QUESTION NINE
Discuss “On the job training” and show why training is very essential to all
organizations. (10mks)

Bmit 411: Managing People March 2009 Question Paper

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