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Disc 201:Users And Information Services Question Paper

Disc 201:Users And Information Services 

Course:Information Science

Institution: Kenya Methodist University question papers

Exam Year:2010



USER STUDIES (BLIS 426) 3rd Trimester 2010

FACULTY : SCIENCE AND TECHNOLOGY

DEPARTMENT : INFORMATION SCIENCE

TIME : 2 HOURS

INSTRUCTIONS Answer ANY THREE Questions in Section A and ANY TWO in B


Question 1

Explain the following concepts

a) Information

b) Communication

c) Marketing

d) Computer literacy (10marks)


Using a diagram to illustrate your answer explain the process that takes place in the information seeking behaviour (10marks)


Question 3

Discuss the challenges of evaluating information services in a developing country like Kenya. (10marks)


Question 4

a) Explain the purpose of sampling in a survey research (5marks)

b) Explain the criteria for acquiring information resources in a special library (5marks)


Question 5

Discuss the role of a library in an urban setting (20marks)


Question 6

Explain the strategies that are used by an academic library in marketing of its resources (20marks)


Question 7

Discuss the advantages and disadvantages of conducting a customer satisfaction survey in a public library. (20marks)






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