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Buss 323: Production &Amp; Operations Management Question Paper

Buss 323: Production &Amp; Operations Management

Course:Production & Operations Management

Institution: Kenya Methodist University question papers

Exam Year:2008

KENYA METHODIST UNIVERSITY

END OF FIRST TRIMESTER 2008 EXAMINATION

FACULTY : BUSINESS AND MANAGEMENT STUDIES
DEPARTMENT : BUSINESS ADMINISTRATION
COURSE CODE : BUSS 323
COURSE TITLE : PRODUCTION & OPERATIONS MANAGEMENT
TIME : 3 HOURS

INSTRUCTIONS
• Answer Question ONE and any other THREE Questions

Question 1
a) Discuss four differences between products and services in production and operations management giving examples. (10marks)

b) Operations management is the management of a transformation process. Discuss this statement. (15marks)

Question 2
a) Discuss the three basic types of production/transformation processes highlighting their characteristics. (15marks)

b) Why is it important to plan for facility location? (10marks)

Question 3
Product development and production of new products is a necessary step that must be undertaken by all production managers.

a) Discuss the various reasons as to shy new products are developed. (10marks)

b) briefly discuss the stages that are undertaken for new product development up to the point of entering the market. (15marks)

Question 4
The management in every organization focuses on the activities of planning, organizing, directing, controlling and staffing that are performed at three managerial levels top, middle and operational.
a) Explain these activities in relation to the three levels of management and how they apply in production management. (16marks)
b) Highlight the functions of a production manager. (9marks)

Question 5
a) Explain four distinguishing characteristics between critical path method (CPM) and program evaluation review technique (PERT) as production scheduling techniques.
(10marks)

b) Scheduling of manufacturing activities in a production project are given in the table below:
Activity Predecessors Duration
A - 4
B A 3
C A 2
D B 5
E B 3
F C, D 4
G E, F 3

i) Construct a project network. (10marks)

ii) Determine the critical path and the expected project duration. (5marks)

Question 6
a) Briefly explain how the entire organization gets involved in Total Quality Management. (11marks)

B) Discuss W.E Deming’s 14 point plan on quality improvement. (14marks)

Buss 323: Production &Amp; Operations Management Question Paper

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