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Buss 323: Production &Amp; Operations Management Question Paper

Buss 323: Production &Amp; Operations Management

Course:Production & Operations Management

Institution: Kenya Methodist University question papers

Exam Year:2008

KENYA METHODIST UNIVERSITY

END OF SECOND TRIMESTER 2008 EXAMINATIONS

FACULTY : BUSINESS AND MANAGEMENT STUDIES
DEPARTEMENT : BUSINESS ADMINISTRATION
COURSE CODE : BUSS 323
COURSE TITLE : PRODUCTION & OPERATIONS MANAGEMENT
TIME : 2 HOURS

INSTRUCTIONS:
• Answer any THREE Questions in Section A and any TWO in Section B

SECTION A
Question 1
(a) Define and explain the following terms as used in POM
(i) Productivity
(ii) Efficiency
(iii) Production and operations management (6 marks)

(b) Discuss the importance and functions of a production and operations manager in an organization. (4marks)
Question 2
The production function in every organization consists of processes, procedures and activities. Using a clearly labeled diagram show the production and operation processes for a university. (10 marks)
Question 3
There are various benefits associated with production management. Why would you advise an organization to enhance their production function. (10 marks)

Question 4
Give five important differences between manufacturing and service operations. (10marks)

SECTION B
Question 5
Inventory management is an important process in every organization.

(a) Briefly explain the reasons for holding inventory. (5marks)
(b) Describe the two main costs involved in inventory management. (5marks)
(c) Two different types of ordering system can be used in inventory management. Explain these systems citing their advantages and disadvantages. (10marks)

Question 6
(a) Discuss the four stages in the product life cycle and state the likely characteristics at each stage (10 marks)
(b) The method used to produce finished goods is different owing to the fact that products are different. However, the procedure followed is generally the same. State the six basic steps that may be used. (10 marks)

Question 7
Discuss the following terms as used in production & operations management
(i) ABC analysis (5 marks)
(ii) Job shop production (5 marks)
(iii) Make to stock (5 marks)
(iv) Program Evaluation Review Technique(PERT) (5 marks)

Question 8
(a) Briefly explain the following terms associated with capacity planning:

(i) Standard Capacity
(ii) Rated Capacity
(iii) Design Capacity
(iv) Idle Capacity
(v) Capacity Utilization (10marks)

(b) What is forecasting? Outline and explain any two qualitative techniques used in forecasting (10 marks)

Buss 323: Production &Amp; Operations Management Question Paper

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