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Property Management &Amp; Housekeeping (Dhtm 042) Question Paper

Property Management &Amp; Housekeeping (Dhtm 042)

Course:Education And Pre-University

Institution: Kenya Methodist University question papers

Exam Year:2011

TIME : 2 HOURS
INSTRUCTIONS Answer Question ONE and any Other TWO Questions

Question 1
a) Distinguish between a deluxe hotel and a upscale hotel. (10marks)
b) Explain key roles and responsibilities played by an executive housekeeper. (10marks)

Question 2
a) What is the difference between job description and job specification? (4marks)
b) Discuss and training methods that can be used in housekeeping department. (16marks)

Question 3
Discuss steps followed when cleaning a guest room. (20marks)

Question 4
As a supervisor one of the duties is to inspect guest room after cleaning has been done. Enumerate key areas of inspection. (20marks)

Question 5
a) Explain ways of preventing theft and damages of guest belongings. (10marks)
b) Discuss ways of keeping guests safe in the guest rooms and public places. (10marks)

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