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Property Management And Housekeeping (Dhtm 042) Question Paper

Property Management And Housekeeping (Dhtm 042)

Course:Education And Pre-University

Institution: Kenya Methodist University question papers

Exam Year:2011

TIME : 2 HOURS
INSTRUCTIONS Answer Question ONE (Compulsory) and any Other TWO Questions

Question 1
a) Justify the existence of housekeeping department in a hotel. (5marks)
b) Using examples explain the responsibilities of a professional housekeeping in a hotel setting. (15marks)

Question 2
After being found guilty of theft one of housekeeping department staff was dismissed. As the executive housekeeper explain the steps you would follow to fill the position. (20marks)

Question 3
a) Give rationale for waste disposal and management. (7marks)
b) Develop and discuss steps you will follow when developing a waste management plan. (13marks)

Question 4
You are newly employed in a hotel establishment where both client and staff have been complaining of insecurity and unsafe environment to give this establishment a new usage:
a) State potential hazardous conditions that are likely to recognize and explain the corrective measure you will take to avoid accidents and injuries. (9marks)
b) Discuss the security issues that you will address during your first week in office(11marks)

Question 5
The growth and development of an establishment depend on the level of cleanliness. With this in mind discuss steps involved in cleaning.
a) The bathroom (7marks)
b) The guestroom (13marks)

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