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Human Resource And Service Management (Dhtm 052) Question Paper

Human Resource And Service Management (Dhtm 052)

Course:Education

Institution: Kenya Methodist University question papers

Exam Year:2012

TIME : 2 HOURS

INSTRUCTIONS
Attempt question one and any other three questions.
Question One
Discuss the roles of a Human Resources Manager in any organization.
(5 Marks)
Define and with relevant examples discuss the uses of performance appraisal.
(10 Marks)
With well elaborated examples, discuss the managerial functions of Human Resource.
(10 Marks)
Give the benefits of service guarantee.
(5 Marks)

Question Two
A job analysis is a methodical process of collecting information on the relevant aspects of a job. Discuss the importance of job analysis information. (10 Marks)

Question Three
Staff satisfaction and retention is very crucial in the hospitality and tourism industry. In what ways would you enhance satisfaction and retention in your organization? (10 Marks)

Question Four
Describe the process of staff selection and recruitment from the beginning to the end. (10 Marks)

Question Five
Using relevant examples. Discuss the characteristics of a good service guarantee. (10 Marks)

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