Property Management And Housekeeping (Dhtm 042) Question Paper

Property Management And Housekeeping (Dhtm 042)

Course:Education And Pre-University

Institution: Kenya Methodist University question papers

Exam Year:2011

TIME : 2 HOURS
INSTRUCTIONS Answer Question ONE and any Other TWO Questions

Question 1
Hotels have an obligation to protect its property and that of the guest. This promotes good will and attracts future business. Discuss ways of preventing theft of guest belongings and ensure safety in guest rooms and public places. (20marks)

Question 2
a) You have been appointed as an executive housekeeper in a deluxe hotel. Explain roles and responsibility you should play. (10marks)
b) A FIVE star hotel and a FOUR star hotel have some characteristics in common as well as differences. Discuss. (10marks)

Question 3
In housekeeping procedures are a must. Discuss the procedure to follow when cleaning guest room. (20marks)

Question 4
a) The executive Housekeeper writes up job description and job specification when hiring housekeeping staff. What is the difference between the TWO. (4marks)
b) The executive housekeeper has requested to prepare an in house training for room attendants. Explain the training methods you would use. (16marks)

Question 5
The responsibility of room attendants is to make the room clean and habitable by the guest. A situation arises in meridian court hotel where the supervisor request one of the room attendant to inspect the rooms that have been made ready for sale advice this attendant the key areas to inspect. (20marks)

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