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Human Resource And Service Management (Dhtm 052) Question Paper

Human Resource And Service Management (Dhtm 052)

Course:Education

Institution: Kenya Methodist University question papers

Exam Year:2013

TIME : 2 HOURS

Instructions:
Answer question one and any other three questions.
Question One
Define human resource management.
(2mks)
State and explain the core elements of human resource management.
(4mks)
Give four characteristics of human resource management as witnessed during the end of "strategic focus on organization.
(4mks)
Explain two examples of past oriented methods of employee appraisal as practiced in the tourism industry.
(4mks)
Broadly explain three factors determining hotel staffing.
(6mks)
Discuss five benefits of human resources audit in the hospitality and tourism industry.
(10mks)

Question Two
Distinguish between morale and motivation.
(4mks)
Giving their importance, discuss briefly the following terms
Job design
Job specification
Job classification
Job evaluation
Job description.
(6mks)
Describe the role of trade union in industrial relations.
(5mks)

Question Three
Identify the importance of employee appraisal in an establishment. (5mks)
Explain five types of consumers in the hospitality and tourism sector.
(10mks)

Question Four
Using appropriate examples, describe the process of selection, hiring and placement of employee to ensure efficiency. (15mks)
Question Five
Describe five examples of both external and internal sources of recruitment available for firm seeking to improve its manpower efficiency. (15mks)

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