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Tour And Travel Operations (Dhtm 030) Question Paper

Tour And Travel Operations (Dhtm 030)

Course:Education

Institution: Kenya Methodist University question papers

Exam Year:2013

TIME : 2 HOURS

Instructions:
Answer any three questions
Each 20 marks.
Question One
Write short notes on the following:
Package travel.
(5 marks)
Group travel
(5 marks)
Outbound tour operators.
(5 marks)
Tourist destination.
(5 marks)

Question Two
Discuss five businesses serving the traveler giving relevant examples of services offered by each. (20 marks)
Question Three
On-line travel agencies are increasingly becoming popular business models. What are the advantages and disadvantages of this type of agency? (20 marks)

Question Four
Your client is traveling to a foreign destination for holiday. If they are travelling by air;
Explain five factors to consider while selecting the air-carrier.
(10 marks)
Airline fares are, to a large extent, similar from one destination to another. How can an airline differentiate itself from others using its in-flight facilities and services?
(10 marks)

Question Five
Explain five benefits of horizontal integration in the travel industry business.
(10 marks)
Discuss five challenges faced by travel agents in their operations. (10 marks)

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