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Production And Operation Management(Dbgm 033) Question Paper

Production And Operation Management(Dbgm 033)

Course:Business Administration

Institution: Kenya Methodist University question papers

Exam Year:2011

TIME : 2 HOURS

Instructions:
Answer question ONE and any other THREE

Question One
Explain production procedure and give steps involved in production procedure
(6mks)
Highlight and explain two types of production
(6mks)
Explain differences between manufacturing operations and service operations in the following areas
(4mks)
Customer contact
Quality assurance
Discuss how the following factors are important in facility or firm location(6mks)
Competition
Cost
Differentiate between systems design and system operations
(4mks)
What is a plant layout and what are three determinants of plant layout (6mks)

Question Two
With the use of an illustration, explain what is product life cycle and give characteristics of each stage of product life cycle
(12mks)
Give the meaning of forecasting and list the steps in forecasting
(8mks)

Question Three
Explain stages of product development
(6mks)
Explain four factors to consider when selecting a firm location
(8mks)
Give three advantages of "make to order" type of production
(6mks)

Question Four
Briefly explain the following terms
(12mks)
Total quality management (TQM)
Computer aided manufacturing (CAM)
Leadtime
Computer integrated manufacturing (CIM)
What is flexible manufacturing system
(8mks)

Question Five
Discuss five factors that determine capacity
(10mks)
With diagrammatic illustration, explain three basic functions in a typical business organization
(10mks)

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