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Business Communication (Buss 025) Question Paper

Business Communication (Buss 025)

Course:Business Administration

Institution: Kenya Methodist University question papers

Exam Year:2012

TIME: 2 HOURS

INSTRUCTIONS:
Question one carries 40 marks and the other four questions carry 20 marks each.
Answer question one and any other three questions.
Question One
What is communication?
(6 marks)
Discuss four channels of communication as used in an organization.

(12 marks)
Discuss various parts of a memorandum.
(10 marks)
What are the main components in a communication process?
(12 marks)

Question Two
In setting questions for a questionnaire, one needs to consider certain factors in order for the questionnaire to test what it ought to test. Which are these factors?
(8 marks)
Describe two types of meetings that are usually conducted in an organization.
(4 marks)
Discuss various parts of a business letter.
(8 marks)

Question Three
Discuss three goals of communication.
(6 marks)
In a business context, all communications can be dividend into two categories. Discuss the two categories.
(4 marks)
Charts are used as graphic aids in communication. Describe five types of charts that you know.
(10 marks)

Question Four
Give three methods of classifying business reports.
(6 marks)
What are the factors that need to be considered when writing a business report?
(10 marks)
Describe the following types of report
Formal report.
(2 marks)
Informal report.
(2 marks)

Question Five
In order to give or come up with a good summary, you will need to consider certain factors when writing. Discuss three of them.
(6 marks)
Giving reasons to support your answer. Discuss the most effective direction of communication in an organization.
(4 marks)
Reports are classified on various basis. Give five types of reports that are classified on the basis of the nature of a report.
(10 marks)

Business Communication (Buss 025) Question Paper

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