Stress Management And Conflict Resolution (Coun 315) Question Paper

Stress Management And Conflict Resolution (Coun 315)

Course:Education

Institution: Kenya Methodist University question papers

Exam Year:2013

TIME : 2 HOURS

Instructions:
Answer any three questions.
Question One
Explain the activities that take place during the negotiation stage of mediation. (20mks)

Question Two
Define the term mediation.
(5mks)
Explain assumptions of a successful mediation.
(15mks)

Question Three
What is a stressor?
(2mks)
Identify three types of stressors and give an example of each. (6mks)
Identify four psychological causes of stress and intervention strategies for each one of them.
(12mks)

Question Four
Define the following terms using examples as they relate to conflict and stress management
Frustration
Overload
Conflict
Bio feedback
Assertiveness.
(20mks)

Question Five
What ten ground rules would you enforce for a successful mediation session?
(10mks)
Discuss how you can enhance your self esteem.
(10mks)

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