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It User Support(Dcis 205) Question Paper

It User Support(Dcis 205)

Course:Computer Information Systems And Business Information Technology

Institution: Kenya Methodist University question papers

Exam Year:2013

TIME : 2 HOURS

Instructions: Answer Question ONE and any other TWO Questions.
Question One
Define the following terms.
(10 Marks)
Computer
CPU
Motherboard
Hard disk
Monitor
Differentiate between RAM and ROM.
(4 Marks)
Give FIVE characteristics of a personal computer (PC).
(5 Marks)
Explain FOUR types of removable storage devices.
(8 Marks)
State any THREE advantages of computer networks.
(3 Marks)

Question Two
State and discuss types of computer users.
(10 Marks)
Describe the items you would consider when updating (flashing) the Bios.
(6 Marks)
Discuss FOUR tools that a troubleshooter uses in troubleshooting process.
(4 Marks)

Question Three
(i) Differentiate between input and output devices.
(4 Marks)
(ii) Differentiate between computer hardware and software. (2 Marks)
(iii) Give FOUR examples of communication devices found in a PC.
(4 Marks)
Discuss FIVE various computer applications in our society.
(10 Marks)

Question Four
Define the following words.
(6 Marks)
Information
Data
Information processing cycle
Briefly describe the information processing office.
(8 Marks)

Explain the functions of any three components inside the system unit of a microcomputer.
(6 Marks)

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