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Computer Information Systems(Bbit 411) Question Paper

Computer Information Systems(Bbit 411)

Course:Computer Information Systems And Business Information Technology

Institution: Kenya Methodist University question papers

Exam Year:2011

TIME : 2 HOURS
INSTRUCTIONS Answer ALL Question in Section A and ANY TWO Questions in Section B

SECTION A
Question 1
a) Why has there been a shift to decapitalization in today’s external organizational environment? (2marks)
b) Name any two foundation concepts a business professional should know about information systems. (2marks)
c) Which two organizational entities have the responsibility for the management of information resources? (2marks)
d) What would be the typical cause of the following data problems?
i) Incorrect data. (1mark)
ii) Redundant data. (1mark)
e) Name any two implicit properties of databases. (4marks)
f) Decision making is one role of a manager. Name any three management support systems that you know which are available to support the manager. (3marks)
g) One of the components of business intelligence is business analytics; what does this term business analytics mean? (3marks)
h) Name any two methods you can use to evaluate IT investment using return on investment. (4marks)
i) Organizations use various techniques to ensure business continuity. Point out two methods available to an organization to ensure that their systems and applications are always available. (4marks)
j) Name any two primary activities and any two support activities according to the value chain model. (4marks)

SECTION B
Question 2
The organizational environment has been faced with many changes due to the advancement of information technology.
a) Briefly describe three changes that have been witnessed in the external organizational environment. (6marks)
b) Briefly describe three changes that have been witnessed in the internal organizational environment. (6marks)
c) Name two business pressures that organizations face today and two corresponding organizational responses they can adopt to counter these two business pressures. (8marks)

Question 3
The decision making process is a critical process for managers and indeed for the whole organization. There are various tools available to managers to aid them in this process.
a) Describe three reasons why managers need the support of information technology in making decisions. (6marks)
b) With the aid of a diagram show all the components of a decision support system, clearly showing what is contained in each component. (14marks)

Question 4
Evaluating and managing information technology assets is a crucial exercise in information resource management.
a) One terminology that keeps coming up is the productivity paradox. What is this paradox and can you think of any four possible reasons for the paradox? (10marks)
b) Describe three problems with costing IT investments. (6marks)
c) IT revenue models are some of the instruments used when preparing the business case for IT investment. Describe two revenue models that you know. (4marks)

Computer Information Systems(Bbit 411) Question Paper

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