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Quality Management(Pscm 431) Question Paper

Quality Management(Pscm 431)

Course:Accounting, Finance& Investments

Institution: Kenya Methodist University question papers

Exam Year:2012

TIME: 2 HOURS
Instructions: Answer Questions ONE and any TWO other Questions.
Question One
Explain the SIX quality principles.
(6 Marks)
Explain the various concepts of quality played in the transport industry?
(6 Marks)
What role has quality played in the transport industry.
(8 Marks)
Explain the role of management in Total Quality Management.
(5 Marks)
What barriers do management face when implementing total quality management?
(5 Marks)

Question Two
Explain the benefits of introducing quality management in transport industries?
Air transport
Shipping
Road transport
Explain what is supplier quality Audit?
(4 Marks)

When a product fails to do well in the market we need to perfect its quality. What factors makes a manufacturer improve on the quality of the product?
(7 Marks)

Question Three
What challenges does a business/industry likely to face if it lacks total quality control and management.
(10 Marks)

Explain the benefits of total employee involvement in Total Quality Management in an organization.
(10 Marks)

Question Four
The quality of a product depends on;
Quality of design
Quality of performance of conformance
Quality of performance quality of service
Discuss. (8 Marks)

How did quality management evolve?
(5 Marks)

What are the hindrances of implementing quality management systems in the shipping and logistics industries.
(7 Marks)

Question Five
What roles do leaders play in implementing continuous quality improvement programme.
(10 Marks)

What are the SEVEN characteristics required from a quality leader?

(7 Marks)
Is quality control in an organization an asset or a liability?
(3 Marks)

Quality Management(Pscm 431) Question Paper

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