Quality Management(Pscm 431) Question Paper

Quality Management(Pscm 431)

Course:Accounting, Finance& Investments

Institution: Kenya Methodist University question papers

Exam Year:2012

TIME: 2 HOURS
Instructions:
Question One
Briefly explain the concept of total quality management (TQM) detailing its origin.
(10mks)
Quality management is guided by the eight principles. Discuss each.
(8mks)
Taking a service organization, discuss any dimension of quality. (12mks)

Question Two
Discuss the contributors of William Edward demings toward the quality management we have in organizations today.
(15mks)
Explain briefly the functions of quality managers.
(5mks)

Question Three
Performance measurements existed before total quality management become the known concept in organizations. Outline and explain the reasons why TQM champion initialized traditional firm of performance measurement.
(10mks)
How does the quality of an organization fail and what are the ways that the organization can improve it.
(10mks)

Question Four
Explain the various tools used in ensuring the organizations are continuously improving.
(10mks)
Time explain the importance of understanding quality management for a student specializing in procurement.
(10mks)

Question Five
Clearly explain the correlations of quality.
(12mks)
Discuss how organizational culture and employee attitudes affect quality management in an organization.
(8mks)

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