Quality Management(Pscm 431) Question Paper

Quality Management(Pscm 431)

Course:Accounting, Finance& Investments

Institution: Kenya Methodist University question papers

Exam Year:2013

TIME: 2 HOURS
INSTRUCTIONS
Answer question one (compulsory) and any other two questions.
Question One
Discuss Edward Deming’s philosophy on quality management highlighting the guidelines for management he proposes. Explain how effective these guidelines are in work environments. (30 Marks)

Question Two
Explain the principles of Total Quality Management (TQM) supporting your arguments with relevant examples. What are the barriers to TQM implementation? (20 Marks)

Question Three
What are the three phases that comprise the set up of a quality management system? Explain the various steps required to proceed with each phase highlighting the role of both internal and external customers. (20 Marks)

Question Four
Discuss the six sigma doctrine and analyze what sets it apart from other quality improvement initiatives. (20 Marks)

Question Five
What is a supply chain? Discuss the conditions for selection and evaluation of suppliers supporting your answers with relevant examples in the Kenyan market place. (20 Marks)

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