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Quality Management(Pscm 431) Question Paper

Quality Management(Pscm 431)

Course:Accounting, Finance& Investments

Institution: Kenya Methodist University question papers

Exam Year:2013

TIME: 2 HOURS
Instructions:
Answer question one and any other two questions.
Question One
Discuss Kenya’s development blue print vision 2030 and how it can contribute to ensuring a high quality of life for the nation. Cite relevant examples. (30mks)

Question Two
Outline the quality management philosophies or contributions of the following
Genich Taguchi
Armand V feigenbaum
Joseph Juran
Edward deming
Walter Shwehart
Relete the philosophies with the global business environment. (20mks)

Question Three
Discuss Juran’s tilogy and explain how it contributes to ensuring quality management. (20mks)

Question Four
Explain the role of internal and external customers in ensuring high standards of quality management? What strategies can a firm put in place to enhance internal and external customer satisfaction. (20mks)

Question Five
Explain the principles of total quality management supporting your arguments with relevant examples. What are the barriers to TQM. (20mks)

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