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Quality Management(Pscm 431) Question Paper

Quality Management(Pscm 431)

Course:Accounting, Finance& Investments

Institution: Kenya Methodist University question papers

Exam Year:2013

TIME: 2 HOURS
Instructions:
Answer question one and any other two questions.
Question One
Discuss any five roles of the human resources management in ensuring an effective quality management is implemented in an organization. (10mks)
Explain the concept of total quality management giving any five benefits to an organization.
(10mks)
Discuss the steps involved in service quality improvement.
(10mks)

Question Two
Discuss any five principles of quality management.
The quality of any product or service has two distinct but interrelated aspects:
Quality of design
Quality of conformance to design

Question Three
What are the ten characteristics required of a quality lender.
(10mks)
What roles do leaders play in the implementation of a continuous program of quality improvement in an organization?
(10mks)

Question Four
Discuss the roles of quality in the transportation industry.
(10mks)
Discuss any five faces of quality.
(10mks)

Question Five
Discuss the best practices for quality culture in an organization. (10mks)
Discuss the costs associated with quality.
(10mks)

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