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Quality Management(Pscm 431) Question Paper

Quality Management(Pscm 431)

Course:Accounting, Finance& Investments

Institution: Kenya Methodist University question papers

Exam Year:2013

TIME: 2 HOURS
Instructions: Answer question one and any other two questions.
Question One
Explain the factors that make quality control in service systems more difficult than in manufacturing.
(10mks)
Quality management is guided by eight principles. Discuss each of them.
(8mks)
Discuss the following quality improvement techniques.
Benchmarking
Six sigma
Business process re-engineering.

Question Two
Discuss the role of human resource management in quality management.
(10mks)
Discuss various tools that organizations may use to manage quality.
(10mks)

Question Three
Explain what a quality management system is and highlight its benefits to organizations.
(10mks)
Leadership is necessary for the implementation of total quality management in organization. Discuss.
(10mks)

Question Four
Many organization in Kenya are seeking ISO 9000 certification. Discuss the potential benefits such organizations may derive from the certifications.
(10mks)
Quality management in the transport industry is as important as any other industry. Describe some of the concepts of quality management in this industry.
(10mks)

Question Five
Quality management awards play a major role in continuous improving in organizations. Highlight the benefits of these awards to organizations.
(10mks)
Discuss the barriers to the implementation of quality in organizations.
(10mks)

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