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Principles And Practices Of Management(Dpba 012) Question Paper

Principles And Practices Of Management(Dpba 012)

Course:Business Administration

Institution: Kenya Methodist University question papers

Exam Year:2010

TIME : 2 HOURS INSTRUCTIONS Answer Question ONE and any Other TWO Questions

Question 1
a) Explain five major forces that have been responsible for the sweeping changes and re-organizations that have been taking place in kenyan firms in the recent past. (10marks)
b) Explain five main duties of a manager, according to the writer Henry Fayol. (10marks)
c) Forecasting involves accurately predicting future events. Describe the difficulties managers may encounter when forecasting. (10marks)

Question 2
a) Describe five components of Total Quality Management (TQM) (10marks)
b) Describe the causes of conflict in organizations (10marks)

Question 3
a) Explain the characteristics of an effective and efficient control system (10marks)
b) Define informal groups and discuss the disadvantages of informal groups in an organization. (10marks)

Question 4
a) Discuss the advantages of a matrix structure organization. (10marks)
b) Describe the factors that are taken into consideration to distinguish different types of organizations. (10marks)

Question 5
a) Why is it sometimes difficult to bring about change in organizations (10marks)
b) What is the role of the change agent in an organizations change programme? (10marks)

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