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Employee Resourcing(Hrmg 541) Question Paper
Employee Resourcing(Hrmg 541)
Course:Business Administration
Institution: Kenya Methodist University question papers
Exam Year:2010
TIME : 3 HOURS
INSTRUCTIONS Answer Question ONE and any other THREE Questions
READ THIS CASE AND ANSWER THE QUESTIONS THAT FOLLOW
Question 1
Case study
Jet Airlines is a successful no frill’ airline from a regional airport in the UK on short-have routes to European destinations. Its founder, Ben, Mahon, recognized a shift in airline operations in the 1990s. Since the launch of Jet in 1996, it has continued to grow and return a profit when the rest of the airtime industry has been forced to downsize and diversity. Benz Mahorn recognized the advantage of operating at the lowest cost with the highest load factor.
The customer service approach adopted by Jet Airlines was thus radically difference from traditional airlines, as the passengers wanted nothing more than to fly cheaply, quickly and with the minimum of hassle. Jet Airlines increased its routes and enhanced its scheduling, thereby increasing its profit year in year. Recognizing this, a number of other ‘no frills airlines have been launched in the UK, and a number of major airlines have recognized the advantages of the ‘no frills’ market, and diversified. Jet Airlines is concerned about this increase in competition, as it has led to reduced passenger levels on certain routes. Jet has also experienced increasing employee turnover owing to poaching by a local competitor. This, together with an increase in customer complaints about unfriendly and inefficient staff, has led can no longer compete on price alone, and he believed that it is the Jet’s human resources that can be add extra value to the customer experience, and therefore retain Jet’s position as the number one ‘no frill’ airline in the UK.
Ben Mahom has introduced Jet’s Mission to all employees with a new corporate value programme. He is concerned, as he feels that a motivated and committed workforce, as well as assessing the human resource needs in the management of the company’s objective, is essential to the success of his strategy.
Required:
a) You have been approached by Jet Airline to design a performance management system. Stat any five principles that you will follow to make performance management mutually beneficial to management and staff. (5marks)
b) Explain the factors that would influence supply of employees if Jet Airlines was to employ more staff (5marks)
c) In the emerging dispensation at Jet Airlines, a corporate policy statement on employment practice will be crucial. Highlight any six features likely to be included in such a policy. (3marks)
d) Suggest practical reward strategies that would enhance performance of Jet Airlines that is operating in as market environment with intense competition. (6marks)
e) List any four factors that would likely be contributing to the high labour turnover at Jet Airlines (2marks)
f) By use of examples, give the sources of recruitment that Jet Airline would employ to arrest the employee turnover situation. (4marks)
Question 2
a) Through an appropriate illustration, express the relationship between performance appraisal and performance management. (10marks)
b) Clearly explain to key issues addressed in establishing and designing a performance Management process. (10marks)
c) Explain the various appraisal methods that can be employed during the appraisal exercises. (5marks)
Question 3
Organizations bent on attainment of their corporate goals incorporate Human resource planning.
a) Analyze the process of human resource planning (15marks)
b) Discuss five reasons job analyzes are required in organizations (10marks)
Question 4
a) Clearly explain the factors you would consider in choosing methods of employee selection. (14marks)
b) Briefly describe personality test as a selection method and the problems associated with their use. (11marks)
Question 5
a) Define induction and its key fundamental aims in employee resourcing. What are the challenges of induction (12marks)
b) Define selection and clearly give the contrast between recruitment and selection. (7marks)
Question 6
a) Distinguish between fair and unfair dismissals (10marks)
b) Describe three ways through which an employee may be released from employment. (15marks)
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