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Dpht 018:Social And Administration Pharmacy I Question Paper

Dpht 018:Social And Administration Pharmacy I

Course:Clinical Medicine

Institution: Kenya Methodist University question papers

Exam Year:2013

KENYA METHODIST UNIVERSITY

END OF 1''ST ''TRIMESTER 2013 (DAY) EXAMINATION
SCHOOL : MEDICINE & HEALTH SCIENCES
DEPARTMENT : PHARMACY
UNIT CODE : DPHT 018
UNIT TITLE : SOCIAL AND ADMINISTRATION PHARMACY I
TIME : 3 HOURS

Instructions:

Attempt all questions in all sections

SECTION A (20 marks)

Question One

Which one of the following statements is assertive and which ones are not

This class is boring.

(5 marks)

I would like to go out with you, but I am dating someone already.
You people think that all we have to do is sit around and wait until you get our prescriptions filled.
I am offended by those remarks and would like you to stop.
Mrs. Kariuki I really need you to take your medicines everyday to get your blood pressure under control
What are you talking about!
You obviously don’t know how to handle Mrs. Onyango
Sorry I am not as perfect as you!
You are always late to work.
It seems you don’t like me.

SECTION B. (50 Marks)

Question One
What are the two primary functions that communication process serves between health professionals and patients? (5 marks)

Question Two
Explain what happens when verbal and non-verbal messages are not congruent. (5 marks)

Question Three
Differentiate between Kinesics and Proxemics. (5 marks)

Question Four
List three patient barriers that inhibit communication. (5 marks)

Question Five
Briefly describe the four skills of effective listening. (5 marks)

Question Six
Compare assertiveness to aggressiveness. (5 marks)

Question Seven
What are the critical components of an effective interview? (5 marks)

Question Eight
What elements of the communication model are most critical to the communication process surrounding medication errors? (5 marks)

Question Nine

Is there such a thing as a generation gap when counseling patients? (5 marks)

Question Ten
What are three barriers to interprofessional collaboration that exist in institutional practice? (5 marks)

SECTION C (50 Marks)

Question One
Compare and contrast the principles of autonomy and paternalism in the patient provider relationship. (10 marks)

Question Two
Describe the five components in the communication model. (10 marks)

Question Three
What is meant by "Our perception of a message is affected by our perception of the individual?" (10 marks)

Question Four
Describe the four skills of effective listening. (10 marks)

Question Five
How can assertiveness be used to resolve conflict? (10 marks)

Dpht 018:Social And Administration Pharmacy I Question Paper

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