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Htm 505: Management Information Systems In Hospitality And Tourism Question Paper

Htm 505: Management Information Systems In Hospitality And Tourism

Course:Master Of Science In Hospitality And Tourism Management

Institution: Kenyatta University question papers

Exam Year:2011

KENYATTA UNIVERSITY UNIVERSITY...
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KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2010/2011
INSTITUTE OF OPEN LEARNING
EXAMINATION FOR THE DEGREE OF MASTER OF SCIENCE
(HOSPITALITY AND TOURISM MANAGEMENT)
HTM 505: MANAGEMENT INFORMATION SYSTEMS IN HOSPITALITY AND
TOURISM
DATE: SATURDAY, 5TH FEBRUARY 2011 TIME: 2.00 P.M. - 5.00 P.M.

INSTRUCTIONS: Choose and answer any three (3) questions.

1.
(a)
List five (5) reasons why information should be managed.
(05 marks)

(b)
Using appropriate examples in the hospitality and tourism industry,

detail the three (3) roles of information.

(15 marks)

2.
Explain five (5) ways in which I.T (Information Technology) could be used to

create a competitive advantage in the hospitality and tourism industry.
(20 marks)

3.
Discuss four (4) ways through which managers can make I.T.

(Information Technology) a viable strategic resource for the hospitality and

tourism industry.

(20 marks)

4.
Discuss the four (4) types of reports generated by MIS.

(20 marks)

5.
Expound on the five (5) e-commerce key success factors.

(20 marks)

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