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Bhtm 308 Accommodation Operations Management Question Paper

Bhtm 308 Accommodation Operations Management

Course:Accommodation Operations Management

Institution: Kenya Methodist University question papers

Exam Year:2013

KENYA METHODIST UNIVERSITY

END OF 3''RD ''TRIMESTER 2013 (DAY) EXAMINATION
SCHOOL : BUSINESS AND ECONOMICS
DEPARTMENT : ACCOUNTING, FINANCE AND INVESTMENT
UNIT CODE : BHTM 308
UNIT TITLE : ACCOMMODATION OPERATIONS MANAGEMENT

TIME: 2 HOURS

Instructions: Answer any three questions.

Question One

Explain how technology aids in reservation.

(8mks)

State any six activities at the front office that require computer software due to their repetitive nature.

(6mks)

How do you enhance employee productivity in room divisions?

(6mks)

Question Two

List the departments that make up the room divisions.

(5mks)

Discuss the relationship between the above mentioned department in enhancing smooth operation of room division.

(15mks)

Question Three

How do you deliver guest services through employees.

(5mks)

Explain five ways of determining guest service expectations.

(10mks)

Discuss how you would evaluate service management program. (5mks)

Question Four

How would you use forecast data to maximize REVPAR. (10mks)

Point out five challenges of room division.

(10mks)

Question Five

How would you manage yield during high demand.

(5mks)

What are the benefits of yield management.

(5mks)

Explain five functions of revenue management.

(10mks)

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