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Coun 315 :Conflict Resolution And Stress Question Paper

Coun 315 :Conflict Resolution And Stress

Course:Education

Institution: Kenya Methodist University question papers

Exam Year:2014

KENYA METHODIST UNIVERSITY

END OF 1ST TRIMESTER 2014 (SB) EXAMINATION
FACULTY : EDUCATION AND SOCIAL SCIENCES
DEPARTMENT : COUNSELING
UNIT CODE : COUN 315
UNIT TITLE : CONFLICT RESOLUTION AND STRESS
MANAGEMENT
TIME : 2 HOURS

INSTRUCTIONS:

Answer any three questions.
Each question carries 20 marks

Question One

Examine the following important elements in the definition of conflict.

Perceived incompatible goals.

(5 marks)

Perceived scarce resources.

(5 marks)

Briefly discuss the following levels of conflict.

Intrapersonal

(5 marks)

Intergroup

(5 marks)

Question Two

Mention five assumptions on which successful mediation is founded.

(5 marks)

State four advantages of using mediation in conflict resolution.

(8 marks)

Define negotiation.

(2 marks)

Briefly discuss the conflict management strategy below:

Avoidance (5 marks)

Question Three

Distinguish between the following types of stress.

Eustress and distress.

(5 marks)

Hyperstress and hypostress.

(3 marks)

Discuss the key factors that can influence the levels of stress in the work situation.

(12 marks)

Question Four

Explain the following psychosocial causes of stress.

Adaption.

(10 marks)

Frustration.

(10 marks)

Question Five
Discuss how stress can be managed through physical exercise. (20 marks)

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