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Coun 315 :Conflict Resolution And Stress Question Paper

Coun 315 :Conflict Resolution And Stress

Course:Education

Institution: Kenya Methodist University question papers

Exam Year:2014

KENYA METHODIST UNIVERSITY

END OF 1ST TRIMESTER 2014 (PT) EXAMINATION
FACULTY : EDUCATION AND SOCIAL SCIENCES
DEPARTMENT : COUNSELING
UNIT CODE : COUN 315
UNIT TITLE : CONFLICT RESOLUTION AND STRESS
MANAGEMENT
TIME : 2 HOURS

INSTRUCTIONS:

Answer any three questions.
Each question carries 20 marks)

Question One

Define conflict.

(3 marks)

Explain the following important elements in the definition. Give examples.

Expressed struggle

(3 marks)

Interdependence

(3 marks)

Perceived interference

(3 marks)

Discuss latent conflict and emergence as stages of conflict.

(8 marks)

Question Two

Discuss any two levels of conflict.

(10 marks)

Define mediation.

(2 marks)

Briefly explain the advantages of using mediation in resolving conflicts.

(8 marks)

Question Three

Distinguish between

Acute stress and chronic stress.

(4 marks)

Enstress and distress.

(4 marks)

.

Explain stress as a process as expressed by Han Selye in his General Adaptation Syndrome. (GAS)

(6 marks)

Explain how stress can contribute to cancer.

(6 marks)

Question Four

Explain how the following contribute to everyday frustration resulting in stress.

Overcrowding

(5 marks)

Discrimination

(5 marks)

Socio-economic factors

(5 marks)

Bureaucratic

(5 marks)

Question Five
Discuss the key factors that contribute in causing occupational stress. (20 marks)

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